RTO Partner Agreement

Last updated: 25 June 2026

This agreement is between Apex Workforce Development Pty Ltd ("Apex") and you, the Registered Training Organisation ("RTO Partner"). By submitting your RTO partner application or paying a preferred-partner fee, you accept these terms.

1. Eligibility

• You must be an ASQA-registered RTO (or equivalent state regulator) for the courses you list.
• You must hold current public liability and professional indemnity insurance to industry standards.
• You agree to keep your RTO ID, scope, contact details and insurance current in your profile.

2. Preferred-partner slots

Apex sells exclusivity/priority slots by combination of region and training category. Slot fees are flat monthly or annual and disclosed at signup. Apex does not charge per-booking commission on training fees you collect from employers.

3. Lead routing

• When an employer submits a training enquiry, Apex routes it to RTO Partners matching the region, category and delivery mode (online / in-person / either).
• The employer always sees all matching partners and chooses freely.
• You agree to respond to leads promptly (target: within 1 business day).
• You may not pass lead information to non-partner RTOs or use it for any purpose other than quoting on the enquiry.

4. No exclusivity over the employer

The employer is never locked in. They are free to book with any RTO, in or outside the network. You acknowledge this is core to how Apex is marketed.

5. No-poach

You will not solicit Apex employees or contractors for employment during the term and for 12 months after.

6. Quality and complaints

• You will deliver training to the standards required by your accreditation.
• You will handle student complaints under your own complaints process.
• Apex may remove you from the network for material quality issues, repeated unresponsiveness, ASQA sanctions, or breach of these terms — without refund of unused slot fees.

7. Marketing

Apex may display your RTO name, logo and accredited course list on the platform and in employer-facing materials in connection with the partner program. You grant a limited licence for that purpose.

8. Data protection

Lead data shared with you is personal information of the employer's contact person. You act as an independent controller and must process it lawfully and only to quote/deliver the requested training.

9. Fees and term

• Slot fees are billed in advance via Stripe.
• Term is monthly or annual as selected. Auto-renews unless cancelled before renewal.
• No refunds for partial periods.

10. Termination

• Either party may terminate for material breach with 14 days' written notice (or immediately for fraud, regulatory loss, or insolvency).
• On termination, your listing is removed; you must delete or return lead data still in your possession that has not yet been quoted.

11. Liability and governing law

Liability is limited per the corresponding clauses in our Terms of Service. This agreement is governed by the laws of Victoria, Australia.

12. Notices

partners@apexworkforce.com.au.

See also: Help · Status · Terms · Privacy · Acceptable Use · Cookies · DPA · Employee Privacy Notice · Refunds · Subprocessors · RTO Partner Agreement