Refund & Cancellation Policy
Last updated: 25 June 2026
[REVIEW: …] require sign-off from an Australian tech/privacy lawyer before being relied on commercially.1. Cancellation
- You can cancel any subscription at any time from your billing portal.
- Cancellation takes effect at the end of your current paid period — you keep full access until then.
- We do not charge cancellation fees.
2. Refunds
- Monthly plans: no pro-rata refunds for partial months.
- Annual plans: non-refundable except where required by Australian Consumer Law (see below).
- Free tier: nothing to refund.
3. Australian Consumer Law
Nothing in this policy limits the statutory guarantees you have under the Australian Consumer Law. You are entitled to a refund or replacement for a major failure of the service, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the service remedied if it fails to be of acceptable quality and the failure does not amount to a major failure.
4. RTO bookings
Refunds and cancellations for training booked through an RTO partner are governed by that RTO's own terms — Apex is not a party to the training contract.
5. How to request a refund
Email billing@apexworkforce.com.au with your account email and a short description of the issue. We respond within 5 business days.
See also: Help · Status · Terms · Privacy · Acceptable Use · Cookies · DPA · Employee Privacy Notice · Refunds · Subprocessors · RTO Partner Agreement